What You Can Expect to Find Here
This FAQ covers the questions we hear most often — and we've written every answer the way we'd explain it at the cashier desk, not in legalese. Want to know how a PayPal deposit clears? We walk through the exact step where your wallet connects to your account balance. Curious whether Venmo works for cashouts? We spell that out too. Players in
New York and other eligible states ask about identity verification constantly, so we've dedicated a full section to what documents we need and when we need them. Play+ prepaid card questions come up almost as often, especially around loading the card and using it to fund your account. We've also included answers about NFL football betting access, same-game parlays and how our
sportsbook categories show up on mobile. If your question still isn't answered after reading through, our live chat is the quickest path to a real response.
- PayPal
- Venmo
- Play+
- Live Chat Support